bb44's Privacy Policy

1.1 Information You Provide Directly

We collect information you voluntarily give us when opening an account on bb44 and while using our services. This includes:

• Full name, date of birth and nationality
• Mobile number and email address
• Password and security question answers (stored in encrypted form)
• Documents submitted for identity verification (such as a photo of your National ID card or passport)
• Financial transaction details — deposit and withdrawal records via bKash, Nagad, Rocket, Upay or bank transfer
• Records of conversations with the support team via live chat or email

1.2 Automatically Collected Information

When you visit the bb44 website or app, certain information is automatically recorded in our systems:

• IP address and geographic location (country and division level only)
• Browser type, version and operating system
• Device identifier information
• Time spent on the platform, pages visited and click patterns
• Game preferences, betting history and session logs

1.3 Information Received from Third Parties

We may receive certain information about you from payment processors, identity verification agencies and fraud prevention service providers. This information is used solely to ensure the security of your account and to verify financial transactions.

bb44 uses collected data only for specific and legitimate purposes. Misuse of personal information is against our policy.

2.1 Service Delivery and Operations

• Ensuring account creation, verification and management
• Processing deposits and withdrawals and maintaining transaction history
• Activating and monitoring bonuses, cashback and VIP benefits
• Keeping game services running and resolving technical issues on the platform

2.2 Security and Fraud Prevention

• Detecting unauthorised access, multiple accounts and suspicious financial activity
• Monitoring transactions in accordance with anti-money laundering regulations
• Notifying users immediately of any account security breach

2.3 Improving User Experience

• Showing game recommendations and promotional offers based on your preferences
• Conducting statistical analysis to improve the platform's design and functionality
• Enabling the customer service team to provide effective support

2.4 Communication

We use your mobile number and email to inform you about transaction notifications, security alerts and important service changes. If you do not want promotional communications, you can turn them off from your account settings.

Cookies and similar technologies (such as web beacons and pixel tags) are used when you visit the bb44 website and app.

3.1 Essential Cookies

These cookies are necessary for the core functionality of the platform — keeping login sessions active, managing security tokens and remembering your language preference. Disabling them may prevent the platform from working properly.

3.2 Analytical Cookies

Analytical cookies are used to understand how users interact with the platform. This information is collected in aggregate form and is not used to identify any individual.

3.3 Cookie Controls

You can accept or reject cookies from your browser settings. However, disabling essential cookies may disrupt core services such as login and payment.

4.1 Security Measures

bb44 uses industry-standard technologies to keep your data secure:

• All communication between your browser and our servers is encrypted using SSL technology
• Passwords and sensitive financial data are stored in hashed form — they cannot be read directly
• Only authorised staff can access personal data, and that access is under strict controls
• Regular security audits and vulnerability assessments are carried out

4.2 Data Retention Period

Necessary data is retained for as long as your account is active. Even after an account is closed, financial transaction records may be kept for a specified period in accordance with applicable law. After that period, data is securely deleted or anonymised.

4.3 Response to a Data Breach

If a security breach occurs, bb44 will immediately begin an investigation and notify affected users as quickly as possible. All necessary steps will be taken to bring the situation under control.

bb44 does not sell or rent your personal data. However, limited data may be shared with certain trusted partners to deliver specific services:

5.1 Payment Processors

Authorised payment providers — including bKash, Nagad, Rocket, Upay and bank transfer services — receive the information needed to process transactions. They operate under their own privacy policies.

5.2 Game and Technology Providers

Our game partners — including Evolution, Pragmatic Play Live, JILI and PG Soft — receive the minimum information required for game functionality. Game session data is transferred over encrypted channels.

5.3 Disclosure for Legal Reasons

bb44 may be required to provide relevant data in response to a court order or a lawful request from a law enforcement authority. Where there is no legal obligation to the contrary, we will endeavour to notify you in advance.

5.4 Business Restructuring

In the event of a business change such as a merger, acquisition or asset transfer, user data may pass to the new authority. In such cases we will give prior notice and this Policy will remain in effect.

Every user registered on bb44 has the following rights regarding their personal data:

6.1 Right to Access

You may request details of the information stored in your account at any time. Submit this request to the customer service team via live chat or email.

6.2 Right to Rectification

If your profile contains incorrect or incomplete information, use your account settings to correct it or contact the support team.

6.3 Right to Erasure

In certain circumstances you may request that your personal data be deleted. However, financial records and identity verification documents must be retained for a specified period in accordance with legal obligations.

6.4 Right to Object to Processing

You may object to the use of your data for marketing communications or profiling purposes. All non-essential processing will be stopped, except for data processing that is mandatory for delivering required services.

6.5 Right to Data Portability

You may request your account data in a structured digital format. Such requests generally take up to 30 working days to process.

We provide the option to limit or close your account under responsible gaming — read our Responsible Gaming page for details.

bb44 is a service for adults. Users must be at least 21 years old to open an account on our platform and to take part in any casino or betting activity.

Age verification is mandatory at registration and at the time of payment. If it is found that a minor has opened an account using false information, that account will be closed immediately and the associated funds will be confiscated.

bb44 does not knowingly collect or store any personal data from minors.

bb44 reserves the right to update this Privacy Policy from time to time. The Policy may change if the scope of services, technology or legal requirements change.

For significant changes, we will send a notification to your registered email or mobile number and display a clear notice on the website. Continued use of the platform after a change takes effect will be considered acceptance of the updated Policy.

You can always check when the Policy was last revised by looking at the "Last updated" date at the top of the page. If you have questions about the detailed rules of our services, you can find answers in the FAQ section.

If you have any questions, requests or complaints regarding this Privacy Policy, please contact bb44's privacy team:

Visit our About Us page to learn more about us and understand the values behind our services.